Refund and Return Policy – MODERN WEBZ Software Agency
Effective Date: 01-01-2023
At MODERN WEBZ Software Agency, we strive to provide exceptional software solutions and services to our valued clients. We want you to be fully satisfied with your purchase. However, if you encounter any issues or wish to request a refund or return, please read our policy outlined below.
1. Refund Eligibility:
We offer refunds under the following circumstances:
– Unsatisfactory Product: If the software product you purchased fails to perform as described, you may be eligible for a refund.
– Technical Issues: If you encounter technical difficulties that prevent you from using the software or accessing its features, we will assess the issue and offer a refund if the problem cannot be resolved within a reasonable time frame.
2. Refund Request Process:
To request a refund, please follow these steps:
– Contact our customer support team within 30 days of your purchase. We may require additional information about the issue you are facing or any specific error messages encountered.
– Our support team will assess your refund request and guide you through potential troubleshooting steps to determine if the issue can be resolved.
– If the problem persists or cannot be resolved to your satisfaction, we will initiate the refund process.
3. Return Process for Physical Products:
If you have purchased a physical product, such as a software installation disc or related merchandise, the following guidelines apply:
– Ensure the product is in its original condition, packaging, and includes all accompanying accessories.
– Contact our customer support team within 30 days of your purchase to initiate the return process.
– We will guide you through the necessary steps for returning the product, which may include providing a return shipping label.
– Once we receive the returned product, we will assess its condition and initiate the refund process.
4. Non-refundable items and services:
The following items and services are non-refundable:
– Customized software solutions or personalized services that have been specifically developed or tailored to your requirements.
– Digital products that have been accessed, downloaded, or activated.
5. Refund Processing Time:
We strive to process all refund requests promptly. Once approved, refunds for eligible purchases will generally be processed within 7-10 business days. The exact time it takes for the refund to reflect in your account may vary depending on your payment provider.
6. Changes to the Refund and Return Policy:
MODERN WEBZ Software Agency reserves the right to modify or update this refund and return policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.
Thank you for choosing MODERN WEBZ Software Agency. If you have any further questions or need assistance, please contact our customer support team, and we will be happy to help you.